Privacy Policy

1. Information We Collect

When you request doorstep mobile repairs, order phone accessories, book pickup services, or create a customer account on smartcaremobile.in, we collect necessary personal details including:

• Contact Details: Your full name, mobile number, email address, and doorstep pickup address in Gurugram or Delhi NCR.
• Device Repair Specs: Smartphone brand, model number, fault description, and warranty preference.
• Order History & Invoices: Accessories purchased, billing records, transaction reference IDs, and fulfillment status.
• Technical Analytics: Anonymized IP addresses, browser types, and device telemetry to optimize user navigation speed and security.

2. How We Use Your Information

We process your personal information solely for legitimate operational and customer service purposes:

• To arrange doorstep mobile repair pickups and technician visit scheduling in Gurugram.
• To send automated transactional order confirmations, tracking details, and digital tax invoices via Resend email service to your inbox.
• To provide customer support on WhatsApp (+91 92899 42313) regarding repair progress or accessory availability.
• To process secure online payments via Razorpay integration (Cash on Delivery, UPI, Credit/Debit Cards, NetBanking).

3. Payment Security & Third-Party Services

We do not store your credit card numbers, debit card PINs, or UPI passwords on our servers. Online payments are securely processed through Razorpay Standard Web Checkout using 256-bit SSL encryption and HMAC-SHA256 signature verification.

We share minimal essential data only with trusted technology infrastructure providers (Supabase Database, Vercel Hosting, Resend Email Gateway, and Appwrite Services) under strict confidentiality agreements. We never sell, rent, or trade your personal information to third-party marketing brokers.

4. Device Data & Privacy Guarantee

We strongly recommend creating a cloud backup of your device data prior to repair. While hardware screen and battery repairs do not erase internal storage, Smart Care & Mobile Point is not responsible for pre-existing software corruption or data loss caused by severe physical/liquid motherboard damage.

5. Cookies & Tracking

Our website uses essential local browser storage and session cookies to save your active shopping cart items, repair estimate selections, and customer login credentials. You can clear browser cookies at any time through your browser settings.